Membership Operations Manager

Job title: Membership Operations Manager 
Salary: You will receive the salary on a pro rata basis. Full time equivalent £51,441 per annum (London based salary) or £46,669 (non-London based salary) + excellent benefits.  
Hours: Part time, 21 hours per week. 
Location: Office (with home working) or remote.   
Contract type: Permanent  
Job brochure: https://www.rcslt.org/wp-content/uploads/2026/04/Membership-Operations-Manager_Job-Brochure_April-2026.pdf

The Royal College of Speech and Language Therapists (RCSLT) are seeking a Membership Operations Manager to coordinate high‑quality membership processes, ensuring accurate membership data and subscription collections and support operational improvements. 

The RCSLT is the professional body for speech and language therapists across the UK.  The RCSLT has over 24,000 members and employs around 70 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff.  
  
Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

The Royal College of Speech and Language Therapists (RCSLT) is seeking a proactive and detail-oriented Membership Operations Manager to play a key role in delivering an excellent member experience and supporting organisational sustainability.  
 
Reporting to the Head of Membership, this role is central to ensuring high-quality membership operations, including accurate data management, subscription collection, and continuous process improvement. Working collaboratively across Finance, Digital, Content, and Communications, the post-holder will help maintain smooth day-to-day operations while contributing valuable operational insight to future planning and development.

The ideal candidate will be an experienced and highly organised operations professional with a strong background in membership or customer operations, ideally within a complex or high-volume environment. The successful candidate will bring a deep understanding of CRM systems (preferably Salesforce), payment processes, operational governance and data protection/GDPR, alongside proven experience of improving systems, workflows and cyclical operational processes.  

With strong analytical skills, attention to detail and confidence using digital tools, they will be able to interpret data, identify opportunities for improvement and manage priorities effectively. A collaborative, proactive and solutions-focused approach is essential, along with a clear commitment to excellent member experience, equality and diversity and the charitable aims of the RCSLT. 

Please see the job brochure with more information regarding the required experience and skillset needed for this role.

• A competitive starting salary
• Generous annual leave entitlement 
• Excellent staff training and development opportunities
• Supportive and flexible working environment including, hybrid working arrangements
• Generous Pension scheme
• Life insurance cover 
• Season Ticket Loan scheme
• Eye care voucher scheme 
• Family friendly employer including enhanced maternity and paternity leave 
• Cycle to Work scheme
• Access to an Employee Assistance Programme and more!

Closing date for applications: Tuesday 5 May 2026 at 9am.  

Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.  
 
Interview: Interviews will be held online via Microsoft Teams the week commencing 11 May 2026. There will be a task to complete as part of the interview process which will be sent to you in advance.   

Your application should consist of: 
 
1. A full CV including the names and addresses of two referees(at least one should be from your current/most recent employer). Referees will not be approached until the final stages and not without your consent.

2. A cover letter of no more than 2 sides of A4 detailing why you are interested in joining RCSLT as the Membership Operations Manager and how your skills and experience meet the essential criteria of the role.(Please note that for your application to be considered you need to submit both your CV and cover letter).

3. Completed applications should be submitted through our recruitment portal, Personio. Note: The successful candidate must have the right to work in the UK. 

Should you wish to discuss the role in strict confidence, or for more details about the role, please contact the HR Team (hr@rcslt.org).

Our recruitment principles 

• We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process. 

 
Our commitment to Equity, Diversity, and Belonging (EDB) 

• The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.